Release Issued by Fuji Photo Film:
Service Provides Real-Time Remote Monitoring, Diagnostics and Upgrades for Fujifilm Frontier & Digital Printing Systems
PMA 2005, Orlando, FL, February 19, 2005
— Fuji Photo Film U.S.A., Inc. is introducing Fujifilm Intelligent Device Services (FIDS) at the 2005 PMA Annual Convention and Trade Show. FIDS is a new distributed, intelligent software solution that leverages the Internet to monitor and service Fujifilm’s digital imaging systems.
This remote management system provides proactive, secure, real-time service and support to retailers and professional labs that use Fujifilm’s systems, offering the ability to monitor and control equipment, even performing diagnostics and repair. Devices are able to communicate with Fujifilm experts who can immediately notify store personnel or equipment operators when attention is needed.
The service, which has been operational at select Fujifilm customer locations since mid-2004, has generated strong initial feedback. “We’re very pleased with the system’s performance,” said Ron Santos, Vice President and General Manager, Support and Services Division, Fujifilm Imaging Group. “As the demand for retail digital printing services continues to increase – both on- and off-line -- FIDS is going to be an invaluable tool to help Frontier lab operators improve their service to customers and reduce down-time and service costs.”
"We used the system during the Christmas holiday rush,” said Craig Ketover, Owner of PD Photo in Old Greenwich, CT. “Fujifilm was able to pinpoint the problem and get us up and running within 30 minutes, without having to wait for a technician to come out."
FIDS continuously monitors Fujifilm’s digital imaging systems, allowing for regular diagnostic checks and software upgrades without the need of an on-site visit by a Fujifilm technician – which ultimately improves efficiencies and reduces costs for Fujifilm customers. Real-time reporting also will help lab equipment owners understand how their customers are purchasing printing products and services.
As the growth in digital image printing at retail continues, and the sources of image data become more varied and complex (kiosk, online, etc.) the demand for the kind of services FIDS offers is expected to increase. According to recent PMA data*, even as overall printing from digital files increases, there is a dramatic shift towards retail digital printing. Results from PMA’s November Monthly Processing Survey, printing at retail nearly doubled – from 16 % to 31.2% during the prior 12-month period.
Fujifilm will be showcasing the full portfolio of imaging products and services in its booth at PMA (#3508). For more information, go to www.fujifilm.com/pma