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Computer conundrums Digital photographers rely on the smooth running of their personal computers. Here's where to discuss problems and seek, as well as provide, advice.

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Old 27-05-18
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Mouse cursor missing - desktop

Since Windows 10 update 2 days ago, my computer stuck when restarting and the text said they were checking/repairing it and there was a percentage showing the progress. It then launched properly without the mouse cursor.

It is a desk top computer and I have absolutely no way of doing anything without the mouse.

I have tried 3 different mice and now have the corded mouse installed. All mice work on other computers, but I am talking my main computer with all my photos on.

I have tried hitting the Windows key and R to bring up the run box to no avail. This seems to be a common problem, but most of the advice relates to laptops.

Can any one help me please?
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Old 27-05-18
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Re: Mouse cursor missing - desktop

This may help you get some control back enabling you to sort the problem out.


https://mcmw.abilitynet.org.uk/windo...rol-the-mouse/


I suggest you do a system restore to the date before your last update was installed.
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Old 27-05-18
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Re: Mouse cursor missing - desktop

Nightmare ! Hope Rons suggestion works for you.
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Old 27-05-18
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Re: Mouse cursor missing - desktop

Thanks Ron, but the Windows logo plus U did not open Ease of Access box and the other suggestion says click on search but I have no cursor showing. Thanks anyway.

I have seen where the mouse becomes diabled during updates and you need to enable it again. I'll keep reading and hoping that someone may tell me how to get into my computer without mouse.
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Re: Mouse cursor missing - desktop

Try booting into safe mode. That may give you a way of getting into the system. Your screen display will look awful as windows only loads the basic drivers in safe mode. Tapping F8 key immediately after switch on should get you into safe mode. From there you can do quite a lot of trouble shooting to sort things out.
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Old 27-05-18
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Re: Mouse cursor missing - desktop

I have already done that, but did not manage to get into safe mode. I remember when my PC was under warranty the tech engineer got me to hit F12 to reboot and at that time it worked, however, neither F8 nor F12 work and now I can't even start it! I think I read where it has been made difficult for people to start the PC in safe mode as Windows 10 does an automatic repair so perhaps that is why it is not working. When I have previously done it, it was before Windows 10 was installed.

I am wondering if I did the Win 10 update on my laptop, made a recovery disc and then tried to use it on my PC.

I will have to look up how to make a recovery disc.
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Old 04-06-18
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Question Re: Mouse cursor missing - desktop

Did you get sorted, Audrey?

If not, maybe one if the U3A photographic group might be able to help, even call in at home and do it for you?


Pol
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Old 04-06-18
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Re: Mouse cursor missing - desktop

Well, yes it is fixed - cost me 40. I had to take it in to get it fixed and the techy did a full reinstall of Windows 10. Not without subsequent problems. No sound, none of my emails saved etc. I've got the sound going now, but still trying to see if I can find where my old Emails were stored. I know where they should be stored, but the folder does not seem to be there.

I have also lost Lightroom. I have been able to reinstall it from my laptop, but it wont accept the key that they gave me. After 16 minutes on the phone waiting for Adobe this afternoon, I gave up. I did pay for the original and have a copy of the Email and price and have subsequently paid for upgrades, but they don't do that now. Can't really understand why my Reg Key does not work as it is on the E mail.

Hey ho, time for bed. My eyes hurt with spending too much time on the computer.

Glad to see that you are back among the living you sound MUCH better than a few months ago.

Sleep tight.

Audrey
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Old 05-06-18
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Re: Mouse cursor missing - desktop

Oh dear, it just goes on and on. One problem solved then two more follow on to keep you on your toes! Here's hoping you'll getthings back as you want them soon.

I sorely miss my kit, Photoshop, large laptop etc but am gradually adapting with what I have instead of hankering after what I no longer have.

I was indeed falling apart after losing so much, so many close family members too within such a short time. My best friend's son also had a very serious accident, 2016 was a bad year, to put it mildly!

Diagnosed with PTSD and counselling was useless so I requested help from a Psychologist. She's been brilliant and I'm gradually beginning to pick up the pieces with her help and support. We're hoping to get out and about later today in fact, we'll see how things work out.

Ian's new home page has also had a very positive effect, got me discovering all sorts of things I can do evens th minimal equipment.
Do look at the home page, it's very interesting and more to come soon.

Anyway, good luck with the computer and software issues.

Pol
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