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Old 23-06-18
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Problems still following Windows 10 update

Following a Windows 10 update, my computer crashed and the technician reinstalled Windows 10.

All my programs were lost. I have been able to find my serial numbers to Lightroom and Adobe Elements 2018 from the Adobe site and the Adobe Technician sent me a link to download Elements, however, I am only able to download about 128 Mb of 2.4Gb and then it just stops (even though it says it is still downloading hours later). I have tried disabling Windows Defender, using Chrome, Firefox and Microsoft Edge, but the same thing happens all the time.

With regard to Lightroom, I took the program from my Laptop and retrieved my serial numbers from Adobe, but when I try to update to the final version I had paid for, again the download stops.

I lost Pictures to Exe but was able to download this program without any problem, which suggests that it is more of an Adobe issue than my computer.

Can anyone help me please.
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