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This page is reserved for feedback from dpnow.com readers who have use the HP Photosmart 7960 printer. We want to hear what you love and loath about your printer!

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Updated: 28th January, 2004

Alex G has an answer to my criticism that the heavy inking of HP printers like the 7960 prevents you from using many third party papers. He says:
"The 7960 does allow you to reduce the amount of ink placed on the page. The setting is found in the [basics] [advanced] menu. Setting it down one notch allows beautiful prints on Epson, Canon and other brand papers."

Egil Eriksen is very complimentary about the review's conclusions:
"In my mind, the review hits very close to the bulls eye. It`s a nice printer, and with a better build quality the 7960 would have been brilliant. Anyway, I do not regret to have purchased one, only remember too keep the infants away from it. By the way, I have tried some Kodak paper(Premium Gloss? don`t remenber) and it worked very well."

Gordon Simpson from Canada has had some paper feed problems with his 7960:
"My HP 7960, which I purchased December 29 and returned the following week due to a printing problem! This printer suffers from a problem that causes marks (parallel dots) in several lines across the prints. This is evidently caused by the star wheels designed to feed the paper through the 180 degree turn of the paper feed system. These marks were extremely noticeable on HP premium photo paper, and could still be seen by careful viewing on the HP premium plus paper, Ilford Galleria and Kodak Premium Picture Paper and tetanol High Glossy 264 Gm paper. I loved the colour prints produced and thought that I had at last found a great B&W printer with no colour tinges ( I love B&W) as a hobby photographer. I was so disappointed to have to return it. But if I enter prints at the local camera club and such lines on prints would not be acceptable.

"The HP web site at hp.com mentions this problem and states that " there is no service solution to this problem" !!! They suggest that one only uses HP Premium Plus papers as they initially swell up and then help to hide the marks when dry. But this best paper costs 50% more here in Canada, which make it expensive to use all the time. I am surprised that you have not noticed this problem, nor has " Steve's Digicams" noticed either apparently in his tests.

"Perhaps HP will be bringing out a new design with a changed paper feed route which would overcome the problem. They'll have to do something as the print quality is so good that it is a pity to have it marred by this mechanical problem.

Ian replies: I have only seen this problem in Epson printers and then, only rarely and not recently. I believe you had an unrepresentatively faulty printer.